Front Desk Supervisor - Calistoga Motor Lodge and Spa

The Calistoga Motor Lodge is in search of a Front Desk Supervisor who is passionate about hosting guests to Calistoga, and providing sincere, exceptional guest service to create memorable experiences. The Sunburst recently renovated and unveiled as the Calistoga Motor Lodge and Spa, inspired by the tradition of American roadtrips in the 1950s; in addition to our warm and personal guest service, renovated guest rooms, brand new spa, unique guest activities, and future restaurant (2018), we offer guests the experience of our three mineral pools which are naturally fed by Calistoga hot springs. Come join our newly renovated property, which is a delightfully uncommon project with extraordinary people!

This is a fantastic opportunity for someone looking to gain further experience in hospitality; previous hospitality experience is required, hotel experience strongly preferred.

Full-time benefits include:

  • Medical, Dental, Vision, and Life Insurance
  • Holiday Pay
  • Vacation pay
  • Sick time
  • 401K Retirement savings
  • Commuter Benefits

Position Requirements:

  • Fluency in English (verbal and written)
  • A minimum of one years' experience in a front desk role in hotels
  • Must have High school diploma or equivalent.
  • Must be computer literate, ideally with a knowledge of Word

Desired Skills/Aptitudes:

  • Excellent interpersonal skills and the ability to work well with co-workers and the public.
  • Possess a courteous, friendly and professional manner.
  • Independent thinker and a 'quick study'.
  • Good team player
  • Ability to solve practical problems and deal with a variety of situations.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
  • Ability to work well under pressure and handle multiple tasks at once.
  • Must be punctual with regular and reliable attendance.
  • Essential Job Functions:
  • Act as primary contact for addressing guest issues or concerns
  • Lead the front office in VIP and guest welcome programs and amenities
  • Coordinate scheduling of the front desk and night audit positions
  • Assist with interviewing, training, and supporting all front desk team members, with assistance of the Hotel Manager and General Manager
  • Assist in all regular front desk duties as needed, including"
  • Answering telephones in a prompt and professional manner and providing assistance to callers
  • Taking reservations in person and over the phone
  • Reading and responding to hotel email
  • Checking guests in and out
  • Completing group pre-registrations and key packets
  • Posting charges and processing payments
  • Communicating with Housekeeping and Maintenance
  • Handling mail and coordinating deliveries of messages and packages
  • Anticipating guests' needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
  • Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
  • Essential Physical Abilities
  • Endure various physical movements throughout the work areas, such as reaching, bending and stooping.
  • Remain in stationary position for a maximum eight hours (excluding meal and rest breaks)
  • Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 40 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage.
  • Periodically required to work at a very fast pace, under pressure.

Thank you for your interest! We look forward to hearing from you.

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